Plain English. Not legal advice.
1. Overview
SignalSculpt offers a 14-day refund window on all reference edition purchases. This policy explains how refunds work, what's eligible, and how to request one.
2. Free Sample Pack Before You Buy
The sample includes representative files, documentation, license terms, and limitations notices. Sample packs are non-refundable because no payment is taken.
3. Refund Eligibility
Refund requests submitted within 14 days of purchase are reviewed on a case-by-case basis. Eligible refund scenarios include:
- ◆The downloaded ZIP file is corrupted or incomplete after multiple verified download attempts.
- ◆The product materially differs from the description or sample pack.
- ◆A duplicate purchase was made in error.
- ◆The buyer has not yet downloaded the file.
4. Refunds After Download
Refund requests submitted after the file has been downloaded and used in client deliverables, commercial work, or distributed to third parties may not be eligible. Each request is reviewed case-by-case.
5. Digital Content Cancellation (UK/EU)
For buyers in the UK and EU: digital content is delivered immediately upon successful checkout. By completing checkout, you expressly consent to immediate performance and acknowledge that the right of withdrawal may not apply once download has commenced.
6. How to Request a Refund
To request a refund, contact [email protected] with the following information:
- ◆Order number from the purchase confirmation email.
- ◆Date of purchase.
- ◆Reason for refund request.
We respond to refund requests within 5 business days.
7. Payment Processor
Refunds are processed by Paddle, acting as merchant of record. Buyers may also contact Paddle directly through paddle.com/help/manage/your-customers/buyers-refunds for refund-related support.
8. Processing Time
Approved refunds are processed by Paddle within 5 to 10 business days of approval. The funds typically appear on the original payment method within an additional 3 to 5 business days depending on the issuing bank.
9. Non-Refundable Items
Free sample packs are non-refundable because no payment is taken.
10. Disputes
If you believe a refund decision was made in error, you may request escalation to senior review by replying to our refund response with additional context.
11. Statutory Rights
Nothing in this policy limits any non-waivable consumer rights under applicable law.
12. Contact
For all refund inquiries, contact [email protected].